FAQ's
Have a question?
Below are some common questions we receive at American Fiber. If you have a question that is not listed below please send us a message and we’ll get back to you shortly!
Like other major utilities, construction of a fiber optic network is completed through underground installment of cable along an engineered route.
Fiber must be tested and equipped before being activated for customers, so newly installed fiber is not immediately ready to be installed to homes and businesses. Staying informed is critical to know when service will be immediately available in your area or the next steps to being connected. To stay informed on the status of these efforts, make sure to check this website, our Facebook page, or call the office.
Fiber optic service is the most reliable type of internet service available, because the cables are buried underground. As long as you have electricity, you should have fiber optic service. Typically, the service is only interrupted by a true break in the cable or regular network upgrades.
No. All of American Fiber plans include unlimited data. There are no caps or throttling. You are simply selecting the speeds that you require.
All equipment to get the service into your home is provided by American Fiber Network. However, if you would like additional Wi-Fi coverage or other options, you would need to purchase separate equipment from American Fiber.
Current standard installation with American Fiber Network is $199. During the installation, an installation technician runs a fiber cable from the mainline directly to the side of your home. Equipment is then placed, specifically a Network Interface Device (NID) is put on the exterior of the residence, and is connected to a Wi-Fi router that is placed inside the house.
