Privacy Policy
Last Updated: 1-20-2025
1. Introduction
At American Fiber Network (“AFN”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.
2. Information We Collect
Personal Information
- Contact Information: Name, email address, phone number, address.
- Account Information: Username, password, account preferences.
- Payment Information: Credit/debit card information, billing address (this data is handled securely by our payment processors).
Usage Information
- Service Usage: Data about your interaction with our services, including device information, IP address, browser type, pages visited, and time spent on pages.
- Log Data: Information automatically collected when you access our services, such as your IP address, browser type, operating system, and referral URLs.
3. How We Use Your Information
- Service Provision: To provide, operate, and improve our internet services.
- Customer Support: To respond to your inquiries and provide technical support.
- Billing and Payments: To process and manage your subscriptions and payments.
- Communication: To send you service updates, promotional materials, and respond to your inquiries.
- Analytics: To analyze usage patterns and enhance user experience.
- Legal Compliance: To comply with legal obligations or respond to lawful requests.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third parties who assist us in providing our services, like billing, IT support, or marketing.
- Legal Requirements: If required by law or to protect our rights or the safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: If you have given us permission to share your data for a specific purpose.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate personal data.
- Deletion: Request deletion of your personal data where there is no compelling reason for its continued processing.
- Objection: Object to our processing of your personal data.
- Data Portability: Request a copy of your data in a common format.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
8. Third-Party Links
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: 1-217-367-1578
- Address: 111 North Commercial Drive Teutopolis, IL 62467
By using our services, you acknowledge that you have read and understood this Privacy Policy.
